There has been another entry to the list of technical issues reported by Google Pixel 2 XL users since the smartphone was launched back in October last year. The latest problem now lies with the handset's fast-charging feature, in which the device is not charging rapidly in spite of the phone system's claim. It appears that the charging issue is connected with the phone body being too cold to support faster rate of charging.

As reported by Tech Radar, many Pixel 2 XL users are turning to the Pixel User Community to find solution for the slowed-down charging rate of their handsets. According to some of the users, they were able to observe that the smartphone does not get charged as much as when the device's temperature is around 22 to 23 degrees Celsius. 

It appears that cold temperature does not allow the transfer of abundant electric charge inside the Google Pixel 2 XL within a short time. A Pixel User Community member shared his observation that the phone would only charge at around 750 mA when the battery temperature is below 20°C. However, the charging rate would spike up to 3,000 mA when the temperature ranges from 22°C to 23°C.

"The battery cell temperature seems to impact charging current not only at the time charging starts but also in the middle of the charging session. I've found this rule to be very consistent on my phone," User Community member Krzysztof Borczuch said. With this, Android Police made some tests to prove the relationship of battery temperature with rapid charging, and the result shows that the Pixel 2 XL is charging at less than 4W in temperature below 20°C, even though the phone system claims that the charging rate is between 10.5W to 18W.

It was suggested that the Google Pixel 2 XL users should simply warm up their devices to increase the battery temperature above 20°C. This can be done by either rubbing the smartphone against a warm surface, or by intentionally overworking the central processing unit (CPU) by running several apps to warm up the device.